Cancellations and No-Show Policy

We greatly appreciate the opportunity to provide services to you, however, due to the volume of patients, we would really appreciate a 24-hour notice if you are going to cancel your appointment.

The following are our policies regarding cancellations and no-shows. We take this subject seriously at TLC because it can make a difference between whether you succeed in your treatment or not. Your therapist and referring doctor have prescribed a set frequency-of-treatment visits and showing up as scheduled for these visits should be your most important priority.

If it is necessary for you to reschedule an appointment, please call at least 24 hours in advance. When you call, please be prepared to reschedule that appointment to ensure you get in the full-prescribed number of treatments that week.
Please be on time for all your scheduled appointments.
There is a $25 service fee after two (2) no-shows or cancellations without prior notice. This charge will not be covered by insurance and a bill will be sent to you directly. If you no-show or cancel without proper notice a third time, you will be billed a $25 service fee and discharged back to your referring physician with an explanation.
You may need to see a therapist other than the one who normally treats you if you do reschedule an appointment. All of our therapists are experienced professionals, and they will study your patient chart, so you will be in good hands. You will return to your original therapist in the next regularly scheduled visit.
When you don't show up as scheduled, three people are hurt: 1) You, because you don't get the treatment you need as prescribed by the doctor, 2) the therapist, who now has a space in their schedule since the time was reserved for you personally, and 3) another patient who could have been scheduled for treatment if you had given proper notice.

We greatly appreciate your cooperation with us in this regard. We are looking forward to working with you to achieve your best possible outcome!