Privacy Policy

 

Terms And Conditions for Website Usage

By accessing and using this website, you agree to abide by the following Terms and Conditions of Use. These terms, together with our Privacy Policy, govern the relationship between you and Therapies Leading Care regarding your use of this website. If you do not agree with any part of these terms and conditions, please refrain from using our website.

The terms "Therapies Leading Care," (including the brands listed on this page), "us," or "we" or “TLC” refer to the owner of the website, whose registered office is located at 2012 Auburn Ave., Columbus, GA 31906. The term "you" refers to the user or viewer of TLC’s website.

By accessing and using this website, you agree to be bound by the following terms of use:

1. The information and content presented on the pages of this website are intended for general information and personal use only. We reserve the right to modify or update the information without prior notice.

2. This website uses cookies to monitor your browsing preferences. If you choose to enable cookies, we may store your personal information, but we will not share it with any third party, except for payment processing.

3. We make no warranty or representation regarding the accuracy, timeliness, completeness, or suitability of the information and materials found on this website for any purpose. You acknowledge that the content may contain inaccuracies or errors, and we disclaim any liability for such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of this website is entirely at your own risk. We shall not be liable for any damages arising from the use of any information, products, or services available through this website. It is your responsibility to ensure that any products, services, or information obtained from this website meet your specific needs and requirements.

5. The design, layout, appearance, graphics, and other materials on this website are either owned or licensed by us. Reproduction of any material is strictly prohibited unless it is done in accordance with the copyright notice, which is part of these terms and conditions.

6. All trademarks on this website that do not belong to us or are not licensed to us are acknowledged on the website.

7. Unauthorized use of this website may result in a claim for damages and/or be considered a criminal offense.

8. This website may contain links to other websites for your convenience and to provide additional information. However, we do not endorse these websites and are not responsible for their content.

9. Any use of this website and any disputes arising from the use of this website are subject to the laws of the United States of America.

 

Privacy Policy

Privacy Statement

At TherapiesLeadingCare.com (also referred to as the "Website"), we understand that your privacy on the internet is of the utmost importance. We collect certain types of information about our website users, and we believe that you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement (referred to as the "Statement") explains the privacy practices for TherapiesLeadingCare.com, including what information we collect, how we use it, and how to correct or change it. Please note that this Statement only addresses our activities from our servers, and other websites, including those to which this Website links and third-party sites or services that TherapiesLeadingCare.com showcases, may have their own privacy policies and practices that we do not control.  The TLC website utilizes the hosting services of Wix.com.  Click here to read Wix's privacy policy or utilize the URL: https://www.wix.com/about/privacy .

Information Collected In general, you can visit TherapiesLeadingCare.com at any time without telling us who you are or revealing any information about yourself. However, we do log the IP address, type of operating system, and browser software used by each visitor. From this information, we can derive the visitor's geographic location and internet service provider. We use this data in aggregate form to analyze the collective characteristics of our visitors and measure the usage of each area of our site, which helps us build a higher quality, more useful website. At some point, we may ask you to provide certain information, such as your email address, when you register for features on this site. We use this address as a means to contact you about updates to the site and offerings from our community partners. We do not use personal identifying information for any reason that is not disclosed either in this Statement or at the time the information is requested. Unsubscribe instructions are included in each email.

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Children’s Policy

Our company strictly adheres to the Children's Online Privacy Protection Act and we do not knowingly request personal information from children under the age of 13 without verifiable parental consent. As a responsible company, we also encourage parents to closely monitor their children's online activities and be familiar with the sites they visit. It's important for children of any age to obtain permission from a parent or guardian before sharing personal information with anyone online. In the event that we collect personally identifiable information from children in the future, we will do so in accordance with the Children's Online Privacy Protection Act of 1998. It's essential to protect your child's privacy online, and for more information on how to do so, visit consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online.

 

Notice of Privacy Practices

THE FOLLOWING PROVIDES INFORMATION ABOUT HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED, AS WELL AS HOW YOU CAN ACCESS THIS INFORMATION.  PLEASE READ CAREFULLY.

 

Therapies Leading Care is legally obligated to protect the privacy of your Protected Health Information (PHI) under state and federal law. This includes any health-related information and records we have about you and the health care services you receive at our facility. PHI is any information that could identify you and is related to your past, present, or future physical or mental health or condition, as well as the health care services you receive. This Notice of Privacy Practices outlines how we may use and disclose PHI for treatment, payment, health care operations, and other purposes allowed or required by law. Additionally, it explains your rights to access and control your PHI. Therapies Leading Care, its affiliates, associates, and personnel will adhere to this policy. If you suspect a violation of this policy, please contact our Compliance Officer, Derwin Cantrell.

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We may use and disclose your PHI without your authorization for treatment, payment, and health care operations purposes. These categories encompass most uses and disclosures, although the examples provided are not exhaustive. For treatment purposes, we may use and disclose your PHI to provide, coordinate, or manage your health care and related services, or to provide you with medical or physical treatment or services. This may involve sharing health information with other health care providers involved in your care or providing information to individuals outside our facility who are coordinating your medical care, such as pharmacies, labs, or other health care providers. We may also disclose certain information to your family members and other health care providers outside our facility who are assisting in your medical treatment.

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We want to assure our users that we do not sell, trade, or transfer any personal identifying information to outside parties.

 

Links to Third-Party Sites:  At times, TherapiesLeadingCare.com may provide links to other websites.  We expect our partners, contributors, and third parties to uphold policies and practices that respect the privacy of our visitors.  However, please be aware that TherapiesLeadingCare.com is not accountable for the privacy practices or content of these websites.  We regularly review and update our Privacy Statement, and changes may occur without notice.  We advise our users to periodically check this page to stay informed of our current Privacy Policy.

 

Payment: We may use and disclose your PHI to obtain payment for the treatment and services you received from us. This includes submitting bills to insurance companies or third-party payers, and providing information necessary for insurance coverage eligibility determination, medical necessity review, and utilization review. For instance, we may submit a bill to your health insurance plan that includes your name, diagnosis, and treatment details.

Health Care Operations: We may use and disclose your PHI for business activities that support the operations of our facility. These activities may include quality assessment, associate review, licensing and credentialing, fundraising, business planning, and medical record auditing. For example, we may use your health record to monitor the performance of our staff who provide treatment to you. We may also share your health information with third-party business associates who provide services to us, provided that we obtain a written contract that protects the privacy of your PHI.

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Treatment Alternatives and Health-Related Products or Services: We may use and disclose your PHI to remind you of your appointments, and to provide you with information about treatment alternatives or other health-related products or services that may be of interest to you. If you prefer that we not use your information for these purposes, please contact our Compliance Officer. If you have provided us with your email address, you may opt to receive this information via email.

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Fundraising: We may use your demographic information and service dates to contact you for fundraising purposes. If you prefer not to receive fundraising communications, please contact our Compliance Officer and we will make reasonable efforts to honor your request.

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Other Uses and Disclosures Without Your Authorization:

Required by Law: We will use and disclose your PHI when required by federal, state, or local law.

Public Health: We may disclose your PHI to public health agencies to prevent or control disease, injury, or disability. We may also report suspected abuse or neglect, non-accidental injuries, and reactions to treatment or medication.

Communicable Diseases: We may use or disclose your PHI to contact you or others who may have been exposed to a communicable disease or at risk of contracting or spreading a disease.

 

Health Oversight: Your PHI may be disclosed to a health oversight agency for legally authorized activities. Oversight agencies may include the Department of Health Services (DHS), Department of Health and Human Services (DHHS), and other agencies that monitor the healthcare system, government benefit programs, regulatory agencies, and civil rights laws to conduct audits, investigations, inspections, and licensure.

Abuse or Neglect: If we suspect that you are a victim of abuse or neglect, we may disclose your PHI to an authorized government authority. We will only share information that we believe is necessary to prevent serious harm, and only to the extent allowed by law or with your consent.

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Food and Drug Administration (FDA): We may disclose your PHI to individuals or companies under the jurisdiction of the FDA. This disclosure may relate to the quality, safety, or effectiveness of FDA-regulated products or activities, such as adverse events, product defects, problems or recalls, or to conduct post-marketing surveillance.

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Legal Proceedings: Your PHI may be disclosed in response to a judicial or administrative proceeding. If we receive a subpoena, discovery request, court order, or other legal process, we will make every effort to inform you about the request and provide you with the opportunity to obtain a protective order for the requested information.

 

Law Enforcement: We may disclose your PHI for law enforcement purposes, including criminal investigations and legal processes in emergency circumstances.

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Coroners, Funeral Directors, and Organ Donation: Your PHI may be disclosed to a coroner or medical examiner for identification purposes, determining cause of death, or other legally authorized duties. Additionally, your PHI may be used and disclosed for cadaveric organ, eye, or tissue donation purposes.

 

Research: Your PHI may be disclosed to a researcher if their research has been approved by an institutional review board that has established protocols to ensure the privacy of your PHI. If the researcher will have access to your identifiable information, such as your name and address, we will ask for your permission.

 

Military Activity and National Security: Your PHI may be used or disclosed as required by military command authorities for U.S. Armed Forces members, for determining benefits through the Department of Veteran Affairs, and for foreign military personnel to the appropriate foreign military authority. We may also disclose your PHI to federal officials for national security, intelligence activities, protective services to the president, and other activities authorized by law.

 

Workers’ Compensation: We may use and disclose your PHI as necessary to comply with laws related to workers’ compensation or similar programs established by law.

Incarcerated Individuals: If you are incarcerated, we may disclose your PHI to the correctional institution or its agents as necessary for your health and the health and safety of others.

 

Others Involved in Your Care: We may disclose your PHI to family members, close friends, or others you identify who are involved in your care or payment for your care, unless you object.

 

Other Uses and Disclosures: We will only use or disclose your PHI with your written authorization, except as permitted or required by law. You may revoke your authorization in writing at any time, and we will no longer use or disclose your PHI except to the extent that we have already acted in accordance with the authorization.

 

 

Your Rights Regarding Your Health Information

 

Right to Inspect and Obtain a Copy: You have the right to inspect and receive a copy of your PHI that we use to make decisions about you, as long as we maintain the information. If we do not keep the health information you requested but we know where it is maintained, we will let you know where to send your request. You must submit a written request to inspect and/or receive a copy of your records. We may charge you a reasonable fee to fulfill your request, as allowed by federal or state law. We may deny your request to inspect and/or copy your records in certain limited circumstances under federal law. If we deny you access to your records, you may request a review of the denial. Someone other than the person who denied your request will conduct the review.

 

Right To Request Restrictions: You have the right to request that we do not use or disclose certain parts of your PHI for treatment, payment, or health care operations. You can also request that specific parts of your PHI not be shared with family, relatives, or friends who are involved in your care or payment for your care, or for notification purposes as described in this Notice of Privacy Practices. We may not be able to fulfill your restriction request, except if such disclosure is not required by law and made to a health plan for payment or health care operations, and you have paid for the services in full and out of pocket. If we agree to your requested restriction, we will honor it unless the information is required to provide emergency treatment. To request a restriction, please contact our Compliance Officer.

 

Right To Request Confidential Communication: You can request that we send you confidential communications about your medical matters through alternative means or to an alternative location. We will accommodate all reasonable requests without asking for an explanation from you. To make such a request, please contact our Compliance Officer.

 

Right To Amend: You have the right to request an amendment of your PHI if you believe that it contains incorrect or incomplete information. To request an amendment, you must send a written request to our Compliance Officer, including a reason that supports your request. We may deny your request for amendment if you ask us to amend information that: 1) we did not create, unless the person or entity that created the information is not available to make the amendment; 2) is not part of the health information that we keep; 3) you would not be permitted to inspect and copy; or 4) is accurate and complete.

 

Right To Receive an Accounting of Disclosure: You have the right to receive an accounting of the disclosures we have made of your PHI for purposes other than treatment, payment or health care operations. An accounting of disclosures made through an electronic health record will also account for disclosures for treatment, payment and health care operations purposes during the three years prior to your request, at such time as the secretary of the U.S. Department of Health and Human Services provides regulations addressing this requirement. It may also exclude any disclosures made based on your written authorization and a limited number of special circumstances including for national security, law enforcement, and correctional institutions. To obtain this account, you must submit your request in writing to our Compliance Officer, stating the time period for which you want an accounting and not including dates more than six years prior to the request. The right to receive an accounting is subject to certain exceptions, restrictions, and limitations.

 

Right To Obtain a Paper Copy of This Notice:  You have the right to obtain a paper copy of this notice upon request, regardless of whether you have already agreed to receive it electronically.

 

Right to Be Notified of a Breach:  You also have the right to be notified in case of a breach of your unsecured health information.

 

Changes to This Notice:  We reserve the right to modify the terms of this notice, and any changes will be effective for the health information we currently maintain as well as any future information we obtain about you. We will post the current notice with the effective date at all our facilities and on our website.

 

Complaints:  If you believe that your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. You will not face retaliation or any penalty for filing a complaint.

 

If you wish to file a complaint directly with us, you can contact our Compliance Officer, Derwin Cantrell, at 205-440-2992

 

 

Notice of Non-Discrimination

 

Therapies Leading Care complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. In instances where it is necessary, Therapies Leading Care provides free auxiliary aids and services to patients with disabilities, including oral interpretation or information in alternate formats, to facilitate communication with their therapists and to ensure meaningful access to Therapies Leading Care services. Additionally, Therapies Leading Care offers free language services, such as oral interpretation or translation of written information, to patients with limited English proficiency, to ensure meaningful access to Therapies Leading Care services. Please contact the Therapies Leading Care therapist if you require these services. If you believe that Therapies Leading Care has discriminated against you on the basis of race, color, national origin, age, disability, or sex, please communicate your grievance through mail, phone call, fax, or email to one of our therapists as soon as possible.  Your health and wellbeing are our top priority and we will endeavor to remedy your complaint as soon as possible.

 

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, online at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at 200 Independence Ave. SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019 or 800-537-7697 (TDD).

 

 

This notice was first published on April 28, 2023, becoming effective on that date.